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Empowering consumers in Neckarstadt-West

Quartiersbüro Straßenansicht Mannheim
Empowering consumers in Neckarstadt-West
Bill much too high? Bought something and broken already? Ripped off at the front door? Do you live in Neckarstadt-West, have a problem and need help? We are there for you.

We have answers to your questions about all sorts of consumer issues

  • Telephone, mobile phone, internet (e.g. phone bill too high, problems with online shopping)
  • Contracts (e.g. returning broken goods, cancelling contracts, doorstep contracts)
  • Bank accounts and loans (e.g. questions about account management, credit cards, debt collection letters)
  • Electricity and energy (e.g. questions about changing providers, saving energy, questions about bills, problems with payments)
  • Insurance policies (e.g. questions about the policies you need, help with claims)
  • Food and nutrition (e.g. questions about shelf life or origin of products)


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Offene Sprechstunde

We speak Flagge Deutschland German, Flagge UK English, Flagge Rumänien Romanian and Bulgarian Flag Bulgarian.

You can come to us with all your questions and problems in connection with your everyday life as a consumer or call us. We look forward to seeing or hearing from you!

Due to the current situation, the neighbourhood office is currently closed.
However, the neighbourhood workers can be reached by phone and email.

Opening times::
Tuesdays from 3 - 6 pm
Thursdays from 10 am - 12 noon

in the neighbourhood office:
Mittelstraße 18
68169 Mannheim
Tel. 0621-17 29 35 -31 or-32

If you do not speak German yourself, please bring someone who can interpret for you.

Do you have debts?

The Gemeinschaftswerk Arbeit und Umwelt e.V. offers a social debt counselling service to help you.

The debt counsellor can be reached every first Thursday (10 am - 12 noon) and every third Tuesday (3 - 6 pm) of the month during our open consultation times  in the neighbourhood office.

Do you need help understanding electricity and heating costs? Do you want to save electricity?

Every first Tuesday of the month energy advisers are on site at the neighbourhood office from 3 am to 5 pm. The energy advice service of the consumer advice centre in cooperation with the Mannheim Climate Protection Agency provides advice on all topics relating to saving energy in the home


Quartiersbüro Mannheim Straße
Foto: VsiQ Neckarstadt-West


Dictionary of Consumer Terms

Simple language

The dictionary explains the most important terms from everyday consumer life in simple language. It is not intended to be a legal dictionary in which legal issues are explained in detail. These explanations do not replace legal advice.




About the project

The nationwide project "Strengthening Consumers in the Neighbourhood” gives the Baden-Württemberg Consumer Advice Centre the chance to do outreach consumer work for the first time in its history. Low-threshold support services specifically address those consumers who could not be reached so far. Isabella Glott und Marika Jgerenaiawill be on site in Neckarstadt-West - on neighbourhood walks, with information stands and at local festivals. Language barriers are also to be overcome and information offered in different languages. We speak Flagge Deutschland German, Flagge UK English,  Flagge Rumänien Romania and Bulgarian Flag Bulgarian.

The aim of the project is to strengthen consumers and make them better informed so that they can recognise dubious scams themselves and make the right consumer decisions. In addition, the neighbourhood workers see themselves as guides who can help to find the right contact person for all problems. Networking with the neighbourhood management and other players in the quarter is therefore an important part of their work. The multipliers in the area can benefit from the referral structure and the various training schemes on very different consumer topics.

Consumer protection agencies - The consumer advice centres

Gefördert wird das Projekt im Rahmen der ressortübergreifenden Strategie "Nachbarschaften stärken, Miteinander im Quartier" im Programm "Soziale Stadt" durch das Bundesministerium des Innern, für Bau und Heimat (BMI) und das Bundesministerium der Justiz und für Verbraucherschutz (BMJV).

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