Empowering consumers in Neckarstadt-West

We have answers to your questions about all sorts of consumer issues

     Telephone, mobile phone, internet (e.g. phone bill too high, problems with online shopping)

   Contracts (e.g. returning broken goods, cancelling contracts, doorstep contracts)

   Bank accounts and loans (e.g. questions about account management, credit cards, debt collection letters)

   Electricity and energy (e.g. questions about changing providers, saving energy, questions about bills, problems with payments)

   Insurance policies (e.g. questions about the policies you need, help with claims)

   Food and nutrition (e.g. questions about shelf life or origin of products)

Important note:

Unfortunately, the project "Empowering consumers in Neckarstadt-West” will end.
Therefore, we have to close our neighbourhood office at Mittelstraße 18 on 14.06.2024.

The office of the Consumer Advice Center (Verbraucherzentrale) in the city center is still there for you.
Address: N 4, 13-14

If you need a consultation, you must make an appointment.

You can do this directly at the advice center during the following times
Tuesday 2-4 p.m.
Wednesday 1-5 p.m.
or via the telephone number for information and appointments: 0711 66 91 10
or on our homepage: www.verbraucherzentrale-bawue.de

We speak German, English.
You can come to us with all your questions and problems in connection with your everyday life as a consumer or call us.
We look forward to seeing or hearing from you!

Opening times::
Tuesdays from 3 - 6 pm
Thursdays from 10 am - 12 noon

in the neighbourhood office:
Mittelstraße 18
68169 Mannheim
Tel. 0621-17 29 35 -31 or-32
mannheim.quartier@vz-bw.de

The nationwide project "Strengthening Consumers in the Neighbourhood” gives the Baden-Württemberg Consumer Advice Centre the chance to do outreach consumer work for the first time in its history. Low-threshold support services specifically address those consumers who could not be reached so far. Isabella Glott und Marika Jgerenaiawill be on site in Neckarstadt-West - on neighbourhood walks, with information stands and at local festivals. Language barriers are also to be overcome and information offered in different languages. We speak German, English,  Romania and Bulgarian.

The aim of the project is to strengthen consumers and make them better informed so that they can recognise dubious scams themselves and make the right consumer decisions. In addition, the neighbourhood workers see themselves as guides who can help to find the right contact person for all problems. Networking with the neighbourhood management and other players in the quarter is therefore an important part of their work. The multipliers in the area can benefit from the referral structure and the various training schemes on very different consumer topics.