Mobile communications checklist: How to find the right telephone tariff

What should you pay attention to in general?   

• Don't sign the contract right away in the shop.
• Take someone with you who speaks good German to help you.
• Take these documents with you:
  ➨ Passport
  ➨ Residence permit
  ➨ Bank details (account number, BIC and IBAN)
• Don't sign anything if someone comes to your accommodation or flat or approaches you on the street or at the station.

Before signing the contract

• How much do you want to pay monthly, how much can you afford?
• Which countries do you want to call?
• What is the cost per minute to ... (name the country here)?
• Is there an international flat rate to ... (name the country here) and what does it cost?
• Do you use messenger services, social networks and want to download videos?
• How much data volume do you need per month?

What does the contract contain?

• How much data volume does the data flat rate contain?
• Do you need a smartphone?
• How much does the smartphone cost? (monthly or once off)
• What are the total costs each month?
• When can you terminate the contract for the first time?
• Does the contract have a term of 24 months?
  Note: You have to pay monthly basic costs for the entire term, for example for 12 months.
• By how many months will the contract be extended if it isn't terminated in good time beforehand?

The contract has no term, as it is a prepaid contract

• Where can you buy / top up credit?
  ➨ in various shops
  ➨ on the internet
• How can you pay the credit?